multi-factor authentication enabled

 

plan 400 gb

using 900 kb

 

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thank you for being a paid user and helping us make the internet a more private & beautiful place.

 

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here's all the data linked to your account

 

here you can find all the metadata linked to your account, and download/export it all if you wish. please note that this all the meta-data linked to your account. for your documents, files and photos, take a look at my data > files & photos please.

 

on cryptee, you can download all your data, your documents, files and photos – everything – directly inside our applications Cryptee Photos and Cryptee Docs. Everything you've uploaded, including these files' metadata can be accessed and downloaded in bulk directly inside Cryptee Docs & Cryptee Photos.


In Cryptee Photos, you can easily select your photos in an album by pressing "select all", then press download. Similarly with Cryptee Docs, you can easily select all the contents of a folder by first selecting a single file by pressing on its icon, then by pressing cmd+a (or ctrl + a) to select everything in the folder, and finally pressing download from the selections dropdown.


you can download all other metadata associated to your account in my data > other metadata section.


 

can i download all my data in a zip file or grouped in folders?

because your documents, files and photos are encrypted on your device with your encryption key, and we don't have access to your key to decrypt them; it is mathematically impossible for our servers to package them in a nice and tidy way for you to download in a single, clean zip file like unencrypted services/apps can do.


while it is technically possible to zip all your encrypted files & photos as-is in an encrypted format, the resulting download would only contain encrypted files, with random ID numbers as names like d-04df8daa27601df6ealkhssda-v3.crypteefile, which is all that our servers know about your and your data.


in addition, since all your documents, files and photos need to be decrypted on your device, if you have lots of files or photos on Cryptee, i.e. 1000gb (1TB) of photos, you'd need to first download all 1000gb (1TB) of photos, a storage amount which most consumer laptops / desktops / mobile devices cannot accommodate, and later decrypt it all, resulting in 2 x 1TB storage occupied on your device.


due to this, even if we were to offer an automated in-browser download & decryption exporter system in the browser, unfortunately, mathematically it still wouldn't work for most of our users who are on the 400GB or 2000GB plans.


for this exact reason, we've built both Cryptee Docs and Cryptee Photos in a way that allows you to conveniently export your files / photos in bulk, with a data structure that you prefer, using just a few clicks.


In Cryptee Photos, you can easily select your photos in an album by pressing "select all", then press download. Similarly with Cryptee Docs, you can easily select all the contents of a folder by first selecting a single file by pressing on its icon, then by pressing cmd+a (or ctrl + a) to select everything in the folder, and finally pressing download from the selections dropdown.


 

how long would it take to export all my data?

it depends. since downloading your data requires not just downloading, but also decrypting your data on your device with your encryption key, the time it would take to export your data depends heavily on your network connection speed, and the amount of available memory & processing power you have on your device. due to this, we recommend using the most powerful device you have available, with a fast internet connection for bulk downloads.

 

is there a way to export ghost folders/albums?

because cryptee is unable to determine whether if you have any ghost folders or not, the only way to export them is to first summon (bring back) your ghost folders / albums.

 

can i still export my data if i forgot my encryption key?

due to the fact that your documents, files and photos are encrypted on your device with your encryption key, and we don't have access to your key to decrypt them, it is not possible to download your data if you forgot your encryption key.

 

here are a few tips before you start exporting your data

• first, make sure your computer has enough free space for your downloads


• secondly, your browser may prompt you to allow downloading multiple files from Cryptee, click yes, and that way cryptee can download your files faster.


• we recommend using Chrome, Edge (Latest), Opera, Brave or a similar Chromium-based browser on your desktop for bulk-downloads. they offer the best decryption performance compared to other browsers like Firefox or Safari


• while downloading, please don't close the tab / window / or cryptee's application. unlike un-encrypted platforms, downloads cannot continue in the background on Cryptee. this is because downloading your data requires not just downloading, but also decrypting the files in your browser. so cryptee needs to remain open in order to download & decrypt your data.

 

gdpr & data portability

• cryptee is fully committed to EU GDPR. Based on Article 25 and Recital 78, Cryptee fits into the category of "Data protection by design and by default", by allowing only the users themselves to hold decryption keys, and thus as a service provider, not having access to the users' unencrypted information. in addition, at cryptee, we have gone to great lengths to ensure your data is easily portable and interoperable with other productivity softwares available in the market.


• to begin with, on cryptee, you can easily download all the data you've uploaded/provided to cryptee, as well as all metadata generated by your acitivity with a few simple clicks.


• you can download all metadata associated to your account in my data > other metadata section.


• you can download all your data, your documents, files and photos – everything – directly inside our applications Cryptee Photos and Cryptee Docs. Everything you've uploaded, including these files' metadata can be accessed and downloaded in bulk directly inside Cryptee Docs & Cryptee Photos. and while the steps to download your data is as convenient as three clicks inside our applications, it's still not as simple as a single-click to "download everything" like you may be used to from other un-encrypted applications. because your documents, files and photos are encrypted on your device with your encryption key, and we don't have access to your key to decrypt them; it is mathematically impossible for our servers to package them in a nice and tidy way for you to download in a single, clean zip file like unencrypted services/apps can do.


• we have built all of cryptee's data portability features with European Union's GDPR WP29 guidelines in mind. while WP29 requirements outline that all user data should be portable, the right to portability does not give to the user a right to obtain all their data summarized in a single document, since this would be mathematically impossible for some services and for some users. for example, FAT32, a file system in use by many hard drives & flash drives only supports storing files up to 4GB in size. So a cryptee user, even one with our smallest 10GB plan, simply wouldn't be able to download all their data in a single 10gb file onto a FAT32 drive they own. similarly, a cryptee user with a 400GB plan, wouldn't be able to download all their data in a single 400GB file onto their laptop, given that most commercially available laptops do not have as large storage capacity, and this would be even more impossible so for our largest, 2000GB plan users, a storage capacity that which doesn't exist on most devices commercially available today. due to this, and due to cryptee's servers' mathematical inability to decrypt or package all user data, we are offering the next best possible way to download all user data through our applications' user interfaces. So that you have the option to download all your data, or in smaller collections such as all photos in an album.


• in addition, to provide the greatest level of transparency, unlike most companies and pieces of software, cryptee's source code is open for everyone to audit, comment on, and improve upon if they wish. you can find the source code on github.com/cryptee. this allows other software developers to make their software compatible with cryptee as well.


• at the moment, there doesn't exist an industry standard when it comes to formats or containers for encrypted pieces of files. i.e. there are JPG files for photographs, but there is no standard for encrypted photograph files. i.e. zip files are the most commonly used data format for compressed data storage, however there exists no such formats or containers for encrypted pieces of files that could be used for data portability across productivity apps. due to this, to address the data portability issue, at cryptee, we've created a format for all of cryptee's encrypted files, called ECD (Encrypted Cryptee Document), which is basically a shell format, that uses AES256 (through OpenPGPjs) for the encryption and Base64 for its encoding. So that any other software developer / company can simply add support for Cryptee files in their productivity applications, using technologies like AES256, readily availble in every web browser.

need to update your login credentials or configure your device security?

 

 

 

if you have a login / recovery email set, you can only login using your email, and not your username. while leaving this blank provides an added layer of anonymity, if you ever lose your account password you won't ever be able to access your account, since you won't be able to receive a password recovery email.

 

since you have multi-factor authentication enabled, and you have already verified your email, you cannot change your email.

if you would like to change your email, for your own security, you will first need to disable multi-factor authentication.

after you've changed your email, to re-enable multi-factor authentication, you'll need to re-verify your new email address.

this is to prevent malicious actors from registering to cryptee with an email address they don't own (i.e. your email address) before the actual owner (i.e. you) can, and then locking out the actual owner (you) by enabling multi-factor authentication.

we know that it can be inconvenient to type your encryption key every time you launch cryptee. if you prefer, you can configure this specific device to always remember your encryption key while you're logged in.

we do not recommend this.

however, if your device already has some form of biometric security, enabling this option could save you time when you launch cryptee.

 

would you like this device to remember your encryption key?

 

safest, but not so convenient

 

risky, but convenient

 

 

 

 

 

 

 

 

 

 

if you forget your password, and if you have a recovery email on file, you can easily recover it.

 

 

 

 

if you forget this key, there is no way to recover it. if you lose or forget this key, all your data will be forever inaccessible.

 

 

what is multi-factor authentication?

multi-factor authentication (mfa) is a multi-step account login process that requires you to enter more information than just a password when logging in.


to learn more about multi-factor authentication, click here to read our dedicated helpdesk article.



looks like you're logging into cryptee with the username : .

to enable multi-factor authentication, you first have to add a verified email address to use for logging in to cryptee.

this is to prevent malicious actors from registering to cryptee with an email address they don't own (i.e. your email address) before the actual owner (i.e. you) can, and then locking out the actual owner (you) by enabling multi-factor authentication.

click here to add & verify your email

looks like you're logging into cryptee with the email : , but you haven't verified your email address yet.

to enable multi-factor authentication, you first have to verify your email address.

this is to prevent malicious actors from registering to cryptee with an email address they don't own (i.e. your email address) before the actual owner (i.e. you) can, and then locking out the actual owner (you) by enabling multi-factor authentication.

 

to set up a time-based one time password (totp) mfa, you will need to use an authenticator app like : microsoft authenticator, google authenticator or yubikey authenticator to get your mfa codes when prompted during login.

please enter your password to enable multi-factor authentication:

multi-factor authentication enabled please enter your password and multi-factor code to disable multi-factor authentication:



 

customize and configure cryptee to your liking! these preferences & configurations affect only this device

 

 


 

if you prefer, cryptee can start with your favorite service instead of losing time choosing it on the home screen.

 

how would you like cryptee to start on this device?

 

 

pro tip: you can set this device to always remember your encryption key, and save even more time typing your key during start-up.

are you a night owl? do you like your coffee dark, or simply wish to join the dark side?

 

 

please note that dark mode makes your cryptee documents' backgrounds dark as well, and inverts colors. if you export a pdf or print a document with the dark mode enabled, cryptee will invert colors and make your documents printer-friendly.

do you often leave your laptop open/unlocked and walk away from it? wouldn't it be amazing if cryptee could just lock itself after a few minutes? well, you are in luck. this setting ensures your encryption key will be automatically removed from your device's memory after a number of minutes of inactivity for your safety.

 

mins

 

you can turn this off by typing 0, or change this value. we recommend keeping this at 30 minutes or below for your safety. please note that if you've configured your device to always remember your encryption key while you're logged in from the device security section, then this setting will be ignored.

 

offline document storage

 

cryptee uses an encrypted offline storage on your device to store all your offline documents. if you'd like to conveniently delete all offline documents stored on this device, you can do this with one click here:

 

 


 

local document cache

 

cryptee uses an encrypted, local cache on your device to speed things up a bit instead of downloading & decrypting everything every single time. during bad network connectivity or frequent drop-outs, cryptee falls back to this cache to keep running as expected, and reduce network dependency.

 

if you're experiencing issues that are specific to this device, like filenames not updating on this device or not sync'ing correctly to/from this device, or your search results not returning everything you're looking for, you can try clearing your local cache here. if clearing the cache using the button below doesn't solve your problem, please contact our helpdesk.

 

by default, cryptee photos automatically determines the optimum thumbnail quality, and displays the maximum thumbnail quality possible for your device's display resolution and network speed. however, if you prefer, you can configure cryptee photos to always display higher-resolution thumbnails for your photos & videos.

 

 

please note that while this could reduce thumbnail image compression artifacts and improve thumbnail quality, it will also slow down thumbnail loading times.

 


 

by default, cryptee photos displays animated thumbnails for your videos. however, if you prefer, you can configure cryptee photos to display not-animated / still high-resolution thumbnail images for your videos as well.

 

 

 

if you choose still image thumbnails for your videos, the first frame of your video will be used for the video's thumbnail image. for the animated thumbnails, cryptee automatically picks and uses a few random frames from your videos during the upload

 


 

by default, on desktop, cryptee photos displays a colorful background for your albums' cover images and labels, automatically generated from your cover image. however, we know that rarely this can make the labels harder to read. if you prefer, you can configure cryptee photos to display monochrome cover label backgrounds as well. we designed this feature so that if you choose 'monochrome', it could actually improve your cryptee's performance, and cryptee photos could work faster, better & more compatibly on older devices.

 

 

need more storage? want to update your payment method, or looking for invoices?

 

 

is your card about to expire, or got a new paypal account? you can update your payment method here.

is your card about to expire, or got a new bank account? you can update your payment method here.

 

for your privacy and security, we can only email your invoices to your billing email address.

 

if you log in to cryptee using an email address, your billing email is your login email address. if you log in to cryptee with a username, your billing email is the email you've entered on the payment screen.

 

 

do you like to keep invoices organized? need to download an invoice pdf? here you can manage your cryptee invoices

 

do you have a question, problem or request regarding your subscription or payment? check out our helpdesk! chances are we already have an answer to your question. if not, you can contact us from there, and we'll help you out right away.

 

go to helpdesk

if you wish to cancel your subscription, it would make us very sad, but nevertheless you can do it here.

 

 

if you're here to cancel your subscription, navigate to the plan & payment menu instead.

 

this will delete your account immediately. if you have a subscription it will be cancelled, all your files and everything we have in our servers about you will be destroyed immediately. there is no grace period, and after this all your data will be forever gone.

 

once you delete your account, your username will be released immediately, and will be available to use for signups right away.

 

in order to delete your account, we need to once again verify that this is indeed you.

 

once you click 'delete account', you will be asked to confirm your identity using your google account, and there will be no turning back after you click the delete account button.

 

 

since you have multi-factor authentication enabled, to delete your account, for your own security, you will first need to disable multi-factor authentication.

this is for your own security, to prevent malicious actors from being able to delete your account and data without your consent.