we've prepared step-by-step guides for you to easily move your data from your old unencrypted apps to cryptee in just a few minutes & few clicks.
DOCUMENTS & NOTES
evernote
bear notes
icloud notes
other
google photos
amazon photos
icloud photos
other
here are the most popular questions & help topics
ACCOUNT & SECURITY
– I'm having trouble logging in!
– I forgot my encryption key!
– I forgot my password!
– About password managers
– Enabling multi-factor auth (2FA / MFA)
GENERAL
– Why can't I use Cryptee when iOS Lockdown Mode is enabled?
– What happens if I exceed my storage limit?
– Why can't I find Cryptee in the app store?
– Is there a file-size limit?
DOCUMENTS
– How can I see the word / character count?
– Can I search all my documents for a text?
– What is the Home Document?
– What is a Ghost Folder?
PHOTOS
– How can I arrange my photos & albums?
– Can I upload videos to Cryptee Photos?
– How does the intelligent search work?
– How can I tag my photos?
– What is a Ghost Album?
PAYMENTS
– What happens if I cancel my subscription?
– How can I change my payment method?
– Why is my payment (method) rejected?
– Can I pay with crypto-currencies like bitcoin?
couldn't find what you're looking for? ran into an error or bug?
we're always here to help and listen to your feedback.
< back to helpdesk
how can we help you?
please walk us through the steps that lead to this error, so that we can find out the error and fix it quicker. importantly, please let us know : your device, your operating system, your browser and its version and if you have any browser extensions / add-ons / content or ad-blockers / fingerprinting blockers. finally, let us know if you're on a managed network (i.e. vpn / corporate / campus network etc) or have dns-based content filters (i.e. pi-hole, adguard, nextdns etc)